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ABP

Agentic AI
The Future of Intelligent Automation.

23rd April, 2025

9:30am - 12:45pm

IBM York Road Innovation Centre, London, SE1 7ND

Agentic AI is transforming the world of work and is the next frontier in the automation of business processes to boost productivity and reduce operational cost.

Speed time to value from Agentic AI, with proven methods and use cases

Join IBM and ABP Consultancy – the UK’s leading AI-powered automation specialist, for a roundtable discussion with your industry peers to see how Agentic AI is being used to accelerate customer service automation initiatives – reducing cost to serve, increasing lifetime customer value whilst boosting Net Promoter Scores.

As part of the session, we’ll also hear from a customer case study speaker, currently being confirmed, following in the footsteps of previous speakers from Flutter Entertainment.

We will also introduce and discuss straightforward ways to identify projects that best suit AI adoption, helping to ensure that trials make it all the way to production.

At this event, you will learn:

  • What is Agentic AI and why is it going to become more important that Large Language models in 2025
  • What are the top use cases
  • How do you get started or accelerate your journey from proof of concepts to operational solutions

Who should attend

Technology Innovators

CTOs, Digital Transformation leaders and chief architects who are horizon-scanning for business performance enhancing AI capabilities.

Heads of Data, Analytics and Management Information

Decision-making AI implementations require excellent data as a starting point. If your team is already involved in real time data initiatives, this session will be relevant to you.

Customer Service Leaders

For those looking to continuously improve NPS and first contact resolution rates we will be highlighting a real-life AI journey to measurable success.

Speakers

Ricardo Miguez del Olmo

Artificial Intelligence Applications Manager – IBM EMEA

Mark Henderson

Chief Strategy Officer (CSO) – ABP Consultancy

Mark Robbins

Chief Revenue Officer (CRO) – ABP Consultancy

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